Shipping policy

Shipping Policy

Last updated: 22/01/2026

At Nergize, we aim to process and ship all orders as quickly and efficiently as possible. Please read the information below before placing an order.

Order Processing

  • All orders are processed within 1-2 business days

  • Custom or personalised items require additional production time

  • Orders are not shipped or delivered on weekends or bank holidays

Once your order has been dispatched, you will receive a confirmation email.

Shipping Times

Estimated delivery times (after dispatch):

  • UK Standard Shipping: [e.g. 2–5 business days]

  • UK Express Shipping: [e.g. 1–2 business days]

Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Order size

  • Delivery method selected

  • Shipping location

Any applicable shipping charges will be clearly shown before payment.

Tracking

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking information to update after dispatch.

Incorrect Address

It is the customer’s responsibility to ensure all delivery details are correct.

We are not responsible for orders delivered to incorrect addresses provided at checkout.
If an order is returned to us due to an incorrect address, additional shipping fees may apply.

Lost or Delayed Orders

If your order appears to be delayed or lost in transit, please contact us at:

📧 direct@nergize.co.uk

We will assist where possible, but we are not liable for delays caused by the courier once the order has been dispatched.

Damaged Deliveries

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the damage

Claims made outside this timeframe may not be accepted.

International Shipping (if applicable)

  • International shipping times vary by destination

  • Customers are responsible for any customs duties or import taxes

  • We are not responsible for delays caused by customs processing

Contact Information

For any shipping-related questions, please contact:

📧 direct@nergize.co.uk
🌐 nergize.co.uk